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Shipping & Delivery

If your location is not on the list below, do kindly contact us and we will see what we can do!

We currently deliver to the following locations:

Country / Region

Standard Shipping Fee (USD)

Free Shipping* Above Spending of (USD)

Standard Delivery Time (Business Days)

Australia

$ 20

$ 100

7 – 10

China

$ 25

$ 100

7 – 10

Europe

$ 30

$ 150

7 – 10

Hong Kong

$ 20

$ 100

7 – 10

Japan

$ 25

$ 100

7 – 10

Malaysia

$ 8

$ 60

7 – 10

Singapore

$ 5

$ 50

3 – 4

South Korea

$ 20

$ 100

7 – 10

Taiwan

$ 20

$ 100

7 – 10

United Kingdom

$ 30

$ 150

7 – 10

Vietnam

$ 20

$ 100

7 – 10

*Free Shipping only applies to Standard Delivery

 

We currently offer Standard Shipping to all destinations, while our Express Shipping is only applicable for Singapore. If you need something urgently, please let us know and we will see what we can do!

 

Express Shipping in Singapore

 

Next Day Delivery

Next Day Timeslot Delivery

Same Day Delivery*

Cost (USD)

$ 7

$ 9

$ 10

Delivery Time

Anytime

3 to 4-hour blocks

6 - 10 pm

*Same Day Delivery orders must be made before 12pm. We cannot guarantee Same Day Delivery for orders made after 12pm as it is subject to courier availability.

All Same or Next Day Deliveries applies to Business Days only

 

Will my purchases be charged import and custom duties?

For orders outside of Singapore, your order will be subjected to local sales taxes and duties upon arrival in your chosen country, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, Envyless has no control over these charges, so you should contact your local customs office for further information.

Full Terms of Service for International Delivery are available here.

 

Can I track the delivery of my order?

Yes, absolutely! All our deliveries are trackable. Once your order has been shipped out, you will receive an email from us with your tracking number.

 

What should I do if my order has not arrived yet?

Don’t worry! All our orders are trackable. Please refer to our email that contains your tracking number for an update on your package’s current status. Do contact us if your package is still undelivered after 14 days.

 

Returns & Refunds

What is your returns policy?

Our returns policy is 21 Days from the date your package is delivered to you. The following terms and conditions also apply:

  • Returns will only be processed within 21 Days of receiving your package.
  • Returns MUST include our Return Slip which will be issued to you after you contact us about returning your order. Any returns without the Return Slip will strictly not be entertained.
  • Returns should be via a trackable mode of delivery as we will not be responsible for lost package sent via non-trackable deliveries.
  • We DO NOT accept returns for the following: Sale Items, Lingerie, Swimwear, Accessories, Lifestyle, and Gifts. Sale of these categories are final and cannot be returned, exchanged, or refunded.
  • Returns will only be processed if items are unworn, unwashed, unaltered, and with tags still intact. We will strictly not process any returns with removed tags.
  • After your return has been confirmed, you will receive your refund equivalent to the purchase price of your item via your original mode of payment
  • Delivery fees will not be refunded.
  • Orders made with Promo Codes are returnable unless stated otherwise in the Promo’s terms and conditions.

 

How do I return my order?

Please contact us and let us know the problem with your order. We will process and return and send you a Return Slip to be attached in your Return. Please see terms and conditions associated with Returns above.

 

Orders

Amending or Cancelling my order

Orders cannot be amended or cancelled once they have been confirmed. This is because our orders are processed immediately after confirmation in order to get them to you as soon as possible.

 

Faulty / Incorrect item in order

Sorry, we messed up! Please contact us within 14 Days of date of delivery with the following:

  • Order Reference Number
  • SKU of the defective item – SKU number can be found on the clothing label
  • If faulty item - Clear photo of the defect
  • If incorrect item – Product Code of incorrect item you received, & Product Code of item you have ordered.

We will be in touch. Please note that all items returned MUST be unworn, unwashed, unaltered, and with tags intact.

 

Payment, Promo Codes, Store Credits, & Gift Cards

How can I pay for an order?

We are using Stripe as our Payment Engine, and currently accept the following methods of payment:

  • Alipay
  • Apple Pay
  • Envyless Store Credit
  • Mastercard Debit and Credit Cards
  • Visa Debit and Credit Cards
  • WeChat Pay

Promo Codes

Promo Codes are entered in the “Promo Code / Gift Card” field during checkout. However, do note the Promo Code’s validity and terms and conditions that may be found on the Promo Code link. Promo Codes also cannot be applied to an order after it has been made.

Here are some reasons why a Promo Code may not be working for you:

  • Category exclusion

Some product categories may be excluded from a promotion. Sale items are usually excluded unless specified.

  • Expired code

Some codes are set to expire on a fixed date or is set to run for a fixed period.

  • Promo code has been used

Some Promo Codes are limited by the number of times it can be used.

  • Minimum spend required

Some Promo Codes require a minimum spending.

If you have adhered to the Promo Code’s terms and conditions but still have trouble with using it, please contact us with the screenshot and details of the error and we will get back to you.

 

Product & Inventory

Product Information

All product information is available on our Product Page, if you would like to find out more about a certain product, please contact us here (Contact Form) and we will get back to you.

 

Restocking and Past Products

At Envyless, our mission is to bring small independent labels to you. As such, our inventory is mostly in small batches. This also helps us to keep our inventory fresh and to consistently offer new selections to you!

However, we do know that certain items may be in high demand. If any of our sizes have run out, or if there is a certain item that you would like to see back in stock again, please let us know!

You can do so by going to the item’s Product Page, select your preferred colour and size, and Vote for it (if you are logged in); or leave your email (if you are not logged in or you do not have an account with us). We will try to bring it back, and you will be the first to know!

 

Size Guide

All our Product Pages have their own Size Guide as our items may be cut or designed in a specific way. Please refer to the individual Size Guides to find your perfect fit.

 

Account & Technical Issues

Closing my Envyless Account

We are sorry to see you go, and we hope to be able to welcome you back in future!

Before you leave, please be informed that as part of closing your account, we would also have to delete all records of your purchases as part of our compliance with the Personal Data Protection Act (PDPA) – We are a Singapore Registered Company. If you have placed an order with us recently, we would suggest you wait until the Return time frame for your order has expired in case you would like to process a return. We will be unable to process any returns once your account is closed.

 

Website Improvements

We are always looking to improve our website to make it more engaging and fun for you to shop with us! If there are some features that you would like to see on our website, please contact us here (Contact Form). We would love to hear from you!

Shipping & Delivery

If your location is not on the list below, do kindly contact us and we will see what we can do!

Standard Delivery

Country / Region

Shipping Fee (USD)

Free Shipping* Min Spend of (USD)

Delivery Time (Biz Days)

Australia

$ 20

$ 100

7 – 10

China

$ 25

$ 100

7 – 10

Europe

$ 30

$ 150

7 – 10

Hong Kong

$ 20

$ 100

7 – 10

Japan

$ 25

$ 100

7 – 10

Malaysia

$ 8

$ 60

7 – 10

Singapore

$ 5

$ 50

3 – 4

South Korea

$ 20

$ 100

7 – 10

Taiwan

$ 20

$ 100

7 – 10

United Kingdom

$ 30

$ 150

7 – 10

Vietnam

$ 20

$ 100

7 – 10

*Free Shipping only applies to Standard Delivery

 

We currently offer Standard Shipping to all destinations, while our Express Shipping is only applicable for Singapore. If you need something urgently, please let us know and we will see what we can do!

 

Express Shipping in Singapore

 

Next Day Delivery

Next Day Timeslot Delivery

Same Day Delivery*

Cost (USD)

$ 7

$ 9

$ 10

Delivery Time

Anytime

3 to 4-hour blocks

6 - 10 pm

*Same Day Delivery orders must be made before 12pm. We cannot guarantee Same Day Delivery for orders made after 12pm as it is subject to courier availability. All Same or Next Day Deliveries applies to Business Days only.

 

Will my purchases be charged import and custom duties?

For orders outside of Singapore, your order will be subjected to local sales taxes and duties upon arrival in your chosen country, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, Envyless has no control over these charges, so you should contact your local customs office for further information.

Full Terms of Service for International Delivery are available here.

 

Can I track the delivery of my order?

Yes, absolutely! All our deliveries are trackable. Once your order has been shipped out, you will receive an email from us with your tracking number.

 

What should I do if my order has not arrived yet?

Don’t worry! All our orders are trackable. Please refer to our email that contains your tracking number for an update on your package’s current status. Do contact us if your package is still undelivered after 14 days.

 

Returns & Refunds

What is your returns policy?

Our returns policy is 21 Days from the date your package is delivered to you. The following terms and conditions also apply:

  • Returns will only be processed within 21 Days of receiving your package.
  • Returns MUST include our Return Slip which will be issued to you after you contact us about returning your order. Any returns without the Return Slip will strictly not be entertained.
  • Returns should be via a trackable mode of delivery as we will not be responsible for lost package sent via non-trackable deliveries.
  • We DO NOT accept returns for the following: Sale Items, Lingerie, Swimwear, Accessories, Lifestyle, and Gifts. Sale of these categories are final and cannot be returned, exchanged, or refunded.
  • Returns will only be processed if items are unworn, unwashed, unaltered, and with tags still intact. We will strictly not process any returns with removed tags.
  • After your return has been confirmed, you will receive your refund equivalent to the purchase price of your item via your original mode of payment
  • Delivery fees will not be refunded.
  • Orders made with Promo Codes are returnable unless stated otherwise in the Promo’s terms and conditions.

 

How do I return my order?

Please contact us and let us know the problem with your order. We will process and return and send you a Return Slip to be attached in your Return. Please see terms and conditions associated with Returns above.

 

Orders

Amending or Cancelling my order

Orders cannot be amended or cancelled once they have been confirmed. This is because our orders are processed immediately after confirmation in order to get them to you as soon as possible.

 

Faulty / Incorrect item in order

Sorry, we messed up! Please contact us within 14 Days of date of delivery with the following:

  • Order Reference Number
  • SKU of the defective item – SKU number can be found on the clothing label
  • If faulty item - Clear photo of the defect
  • If incorrect item – Product Code of incorrect item you received, & Product Code of item you have ordered.

We will be in touch. Please note that all items returned MUST be unworn, unwashed, unaltered, and with tags intact.

 

Payment, Promo Codes, Store Credits, & Gift Cards

How can I pay for an order?

We are using Stripe as our Payment Engine, and currently accept the following methods of payment:

  • Alipay
  • Apple Pay
  • Envyless Store Credit
  • Mastercard Debit and Credit Cards
  • Visa Debit and Credit Cards
  • WeChat Pay

Promo Codes

Promo Codes are entered in the “Promo Code / Gift Card” field during checkout. However, do note the Promo Code’s validity and terms and conditions that may be found on the Promo Code link. Promo Codes also cannot be applied to an order after it has been made.

Here are some reasons why a Promo Code may not be working for you:

  • Category exclusion

Some product categories may be excluded from a promotion. Sale items are usually excluded unless specified.

  • Expired code

Some codes are set to expire on a fixed date or is set to run for a fixed period.

  • Promo code has been used

Some Promo Codes are limited by the number of times it can be used.

  • Minimum spend required

Some Promo Codes require a minimum spending.

If you have adhered to the Promo Code’s terms and conditions but still have trouble with using it, please contact us with the screenshot and details of the error and we will get back to you.

 

Product & Inventory

Product Information

All product information is available on our Product Page, if you would like to find out more about a certain product, please contact us here (Contact Form) and we will get back to you.

 

Restocking and Past Products

At Envyless, our mission is to bring small independent labels to you. As such, our inventory is mostly in small batches. This also helps us to keep our inventory fresh and to consistently offer new selections to you!

However, we do know that certain items may be in high demand. If any of our sizes have run out, or if there is a certain item that you would like to see back in stock again, please let us know!

You can do so by going to the item’s Product Page, select your preferred colour and size, and Vote for it (if you are logged in); or leave your email (if you are not logged in or you do not have an account with us). We will try to bring it back, and you will be the first to know!

 

Size Guide

All our Product Pages have their own Size Guide as our items may be cut or designed in a specific way. Please refer to the individual Size Guides to find your perfect fit.

 

Account & Technical Issues

Closing my Envyless Account

We are sorry to see you go, and we hope to be able to welcome you back in future!

Before you leave, please be informed that as part of closing your account, we would also have to delete all records of your purchases as part of our compliance with the Personal Data Protection Act (PDPA) – We are a Singapore Registered Company. If you have placed an order with us recently, we would suggest you wait until the Return time frame for your order has expired in case you would like to process a return. We will be unable to process any returns once your account is closed.

 

Website Improvements

We are always looking to improve our website to make it more engaging and fun for you to shop with us! If there are some features that you would like to see on our website, please contact us here (Contact Form). We would love to hear from you!

Shipping & Delivery

If your location is not on the list below, do kindly contact us and we will see what we can do!

We currently deliver to the following locations:

Country / Region

Standard Shipping Fee (USD)

Free Shipping* Above Spending of (USD)

Standard Delivery Time (Business Days)

Australia

$ 20

$ 100

7 – 10

China

$ 25

$ 100

7 – 10

Europe

$ 30

$ 150

7 – 10

Hong Kong

$ 20

$ 100

7 – 10

Japan

$ 25

$ 100

7 – 10

Malaysia

$ 8

$ 60

7 – 10

Singapore

$ 5

$ 50

3 – 4

South Korea

$ 20

$ 100

7 – 10

Taiwan

$ 20

$ 100

7 – 10

United Kingdom

$ 30

$ 150

7 – 10

Vietnam

$ 20

$ 100

7 – 10

*Free Shipping only applies to Standard Delivery

 

We currently offer Standard Shipping to all destinations, while our Express Shipping is only applicable for Singapore. If you need something urgently, please let us know and we will see what we can do!

 

Express Shipping in Singapore

 

Next Day Delivery

Next Day Timeslot Delivery

Same Day Delivery*

Cost (USD)

$ 7

$ 9

$ 10

Delivery Time

Anytime

3 to 4-hour blocks

6 - 10 pm

*Same Day Delivery orders must be made before 12pm. We cannot guarantee Same Day Delivery for orders made after 12pm as it is subject to courier availability. All Same or Next Day Deliveries applies to Business Days only.

 

Will my purchases be charged import and custom duties?

For orders outside of Singapore, your order will be subjected to local sales taxes and duties upon arrival in your chosen country, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, Envyless has no control over these charges, so you should contact your local customs office for further information.

Full Terms of Service for International Delivery are available here.

 

Can I track the delivery of my order?

Yes, absolutely! All our deliveries are trackable. Once your order has been shipped out, you will receive an email from us with your tracking number.

 

What should I do if my order has not arrived yet?

Don’t worry! All our orders are trackable. Please refer to our email that contains your tracking number for an update on your package’s current status. Do contact us if your package is still undelivered after 14 days.

 

Returns & Refunds

What is your returns policy?

Our returns policy is 21 Days from the date your package is delivered to you. The following terms and conditions also apply:

  • Returns will only be processed within 21 Days of receiving your package.
  • Returns MUST include our Return Slip which will be issued to you after you contact us about returning your order. Any returns without the Return Slip will strictly not be entertained.
  • Returns should be via a trackable mode of delivery as we will not be responsible for lost package sent via non-trackable deliveries.
  • We DO NOT accept returns for the following: Sale Items, Lingerie, Swimwear, Accessories, Lifestyle, and Gifts. Sale of these categories are final and cannot be returned, exchanged, or refunded.
  • Returns will only be processed if items are unworn, unwashed, unaltered, and with tags still intact. We will strictly not process any returns with removed tags.
  • After your return has been confirmed, you will receive your refund equivalent to the purchase price of your item via your original mode of payment
  • Delivery fees will not be refunded.
  • Orders made with Promo Codes are returnable unless stated otherwise in the Promo’s terms and conditions.

 

How do I return my order?

Please contact us and let us know the problem with your order. We will process and return and send you a Return Slip to be attached in your Return. Please see terms and conditions associated with Returns above.

 

Orders

Amending or Cancelling my order

Orders cannot be amended or cancelled once they have been confirmed. This is because our orders are processed immediately after confirmation in order to get them to you as soon as possible.

 

Faulty / Incorrect item in order

Sorry, we messed up! Please contact us within 14 Days of date of delivery with the following:

  • Order Reference Number
  • SKU of the defective item – SKU number can be found on the clothing label
  • If faulty item - Clear photo of the defect
  • If incorrect item – Product Code of incorrect item you received, & Product Code of item you have ordered.

We will be in touch. Please note that all items returned MUST be unworn, unwashed, unaltered, and with tags intact.

 

Payment, Promo Codes, Store Credits, & Gift Cards

How can I pay for an order?

We are using Stripe as our Payment Engine, and currently accept the following methods of payment:

  • Alipay
  • Apple Pay
  • Envyless Store Credit
  • Mastercard Debit and Credit Cards
  • Visa Debit and Credit Cards
  • WeChat Pay

Promo Codes

Promo Codes are entered in the “Promo Code / Gift Card” field during checkout. However, do note the Promo Code’s validity and terms and conditions that may be found on the Promo Code link. Promo Codes also cannot be applied to an order after it has been made.

Here are some reasons why a Promo Code may not be working for you:

  • Category exclusion

Some product categories may be excluded from a promotion. Sale items are usually excluded unless specified.

  • Expired code

Some codes are set to expire on a fixed date or is set to run for a fixed period.

  • Promo code has been used

Some Promo Codes are limited by the number of times it can be used.

  • Minimum spend required

Some Promo Codes require a minimum spending.

If you have adhered to the Promo Code’s terms and conditions but still have trouble with using it, please contact us with the screenshot and details of the error and we will get back to you.

 

Product & Inventory

Product Information

All product information is available on our Product Page, if you would like to find out more about a certain product, please contact us here (Contact Form) and we will get back to you.

 

Restocking and Past Products

At Envyless, our mission is to bring small independent labels to you. As such, our inventory is mostly in small batches. This also helps us to keep our inventory fresh and to consistently offer new selections to you!

However, we do know that certain items may be in high demand. If any of our sizes have run out, or if there is a certain item that you would like to see back in stock again, please let us know!

You can do so by going to the item’s Product Page, select your preferred colour and size, and Vote for it (if you are logged in); or leave your email (if you are not logged in or you do not have an account with us). We will try to bring it back, and you will be the first to know!

 

Size Guide

All our Product Pages have their own Size Guide as our items may be cut or designed in a specific way. Please refer to the individual Size Guides to find your perfect fit.

 

Account & Technical Issues

Closing my Envyless Account

We are sorry to see you go, and we hope to be able to welcome you back in future!

Before you leave, please be informed that as part of closing your account, we would also have to delete all records of your purchases as part of our compliance with the Personal Data Protection Act (PDPA) – We are a Singapore Registered Company. If you have placed an order with us recently, we would suggest you wait until the Return time frame for your order has expired in case you would like to process a return. We will be unable to process any returns once your account is closed.

 

Website Improvements

We are always looking to improve our website to make it more engaging and fun for you to shop with us! If there are some features that you would like to see on our website, please contact us here (Contact Form). We would love to hear from you!